Privacy Policy lkb8 — Our Commitment to Protecting Your Personal Data

01Introduction and Scope of the Privacy Policy

This Privacy Policy ("Policy") describes the personal data protection practices of lkb8 ("we", "Platform") and applies to all users who access or use lkb8 services at lkb8.vu, including Android and iOS mobile apps, as well as all related services we provide.

By registering an account or using any lkb8 service, you consent to our collection and use of your information as described in this Policy. We are committed to processing your personal data responsibly and in accordance with applicable data protection laws.

02Types of Personal Data We Collect

Lkb8 collects your personal data from various sources in the course of providing our services. The following are the categories of data we collect along with the purposes of collection:

In addition to data you provide directly during registration, we also collect data automatically when you use the platform — including device technical information, usage patterns, and game session data. All such data collection is necessary to ensure the platform operates securely and smoothly.

03How We Use Your Personal Data

The personal data we collect is used for the following purposes, based on valid legal grounds:

• Account Management — Creates, verifies, and maintains your user account on the lkb8 platform.
• Service Provision — Processes deposits, withdrawals, wagering, and all transactions on the platform.
• Identity Verification (KYC) — Verifies your identity to meet anti-money laundering compliance requirements.
• Fraud Prevention — Detects and investigates suspicious activity, fraud, or platform abuse.
• Service Communications — Sends important notices regarding your account, security, transactions, and platform updates.
• Targeted Marketing — Sends you relevant promotional information and offers, subject to your consent.
• Platform Improvement — Analyses usage patterns to improve overall user experience and platform performance.
• Legal Compliance — Fulfils applicable legal and regulatory obligations, including reporting to authorities where required.

We will not use your personal data for any purpose other than those stated above without first obtaining your consent.

04Data Sharing with Third Parties

Lkb8 does not sell user personal data to any party. However, we share data with certain third parties in limited and controlled circumstances as follows:

• Payment Providers — Information required to process deposits and withdrawals is shared with payment providers including FPX, DuitNow, Touch 'n Go eWallet, Boost, and GrabPay. These providers maintain their own privacy and security policies.
• Game Software Providers — Game data required to access games on the platform is shared with third-party game content providers.
• KYC Verification Services — Your identity information is shared with trusted identity verification service providers for KYC purposes.
• Statutory Authority — lkb8 will disclose data to competent authorities if required by law or court order.
• Technical Service Providers — Cloud infrastructure, analytics, and security providers that help us operate the platform may have limited access to certain data under strict confidentiality agreements.

05Data Storage and Security Measures

Lkb8 stores user personal data on secure, strictly controlled servers. The data retention period depends on the type of data and the purpose for which it was collected:

• Active account data — Retained for as long as your account is active and for a defined period following account closure.
• Financial transaction records — Retained for a minimum of 7 years to meet financial compliance and audit requirements.
• Security and activity logs — Retained for 2 years for security investigation and fraud prevention purposes.
• Marketing data — Retained until you withdraw consent or request deletion.

The technical security measures we use to protect your data include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Data encryption at rest using AES-256.
• Strict role-based access control — only authorized staff can access user data.
• Real-time 24/7 security threat monitoring.
• Regular security audits conducted by qualified independent parties.
• Automatic data backups to secure, geographically separate locations.

06Cookies and Tracking Technologies

Lkb8 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies — Collects information on how users interact with the platform to help us improve performance and usability.
• Functional Cookies — Saves your preferences such as language, display settings, and game preferences to provide a more personalised experience.
• Analytics Cookies — Helps us understand aggregate traffic patterns and platform usage for continuous improvement purposes.

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect platform functionality. Continued use of the lkb8 platform after viewing the cookie notice is considered your consent to our use of cookies.

07Your Privacy Rights as a lkb8 User

As a lkb8 user, you have the following privacy rights, which you may exercise at any time:

To exercise any of the above rights, contact the lkb8 customer support team via live chat on the platform. We will process your request within 30 working days after receiving a complete request.

08Children's Data Protection

The lkb8 platform is exclusively for users aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18.

If we discover that personal data has been collected from a minor without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question.

09Amendments to the Privacy Policy

Lkb8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, or platform operations.

When significant changes are made to this Policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending a notice to your registered email address at least 14 days before the amendment takes effect.
• Displaying a clear notice on the lkb8 platform homepage.

Continued use of the lkb8 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you may close your account before they take effect.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how lkb8 handles your personal data, we encourage you to contact us directly. Our privacy team is ready to assist you in Malay, English, and Mandarin.

For formal complaints regarding the processing of your personal data, you also have the right to submit a complaint to the relevant data protection authority in your country. lkb8 will fully cooperate with any investigation related to privacy compliance.